Customer Feedback & Complaints
We value your experience. Please share your feedback to help us serve you better.
Which outlet did you visit? *
Please select the outlet you visited.
What is the nature of your feedback? *
Service Delivery
Product Quality
Please select the nature of your feedback.
Service Delivery
Tell us about your experience with our team and store.
How would you rate our staff in terms of support, service, respect & interaction? *
Excellent
Good
Average
Poor
Please rate our staff.
On a scale of 1–5, how satisfied were you with your recent shopping experience? *
1 – Very Dissatisfied5 – Very Satisfied
Please select a satisfaction score.
How likely are you to recommend our Shop and Products to family & friends? *
Very Likely
Likely
Neutral
Unlikely
Please indicate your likelihood to recommend.
Additional comments, suggestions, or recommendations
Customer Name *
Please enter your full name.
How would you like us to get in touch? *
Phone
Email
Both
Please select a contact method.
Product Quality
What type of quality issue did you experience? You may select more than one.
Select the nature of the product issue *
Taste
Smell
Colour Changes
️ Texture and Mouthfeel
Mold Growth
Souring
Packaging and Labelling Failures
Please select at least one quality issue.
Which Product?
Select the product(s) affected. You may choose more than one.
Can't find your product? Select "Other" at the bottom.
Juices
Chivita 100% — Orange, Apple, Red Grape & Pineapple
Chivita Active
Chivita Active Zest
Chivita Smart Malt
Chivita Exotic — Pineapple
Chivita Exotic — Multifruitta
Chivita Happy Hour — Orange Safari
Chivita Happy Hour — Tasty Tango
Chivita Ice Tea
Caprisonne — Orange
Caprisonne — Apple
Milk
Hollandia Evap
Hollandia Lactose-free
Hollandia Total Powder
Snacks
Beefie
Superbite
Yoghurt
Hollandia Yoghurt — Plain
Hollandia Yoghurt — Strawberry
Hollandia Yoghurt — Vanilla
Other
Other (not listed)
Please select at least one affected product.
Almost Done!
Add any final comments and let us know how to reach you.
Additional comments, suggestions, or recommendations
Customer Name *
Please enter your full name.
How would you like us to get in touch? *
Phone
Email
Both
Please select a contact method.
✅
Thank You!
Your feedback has been received.

Our team will review your submission and reach out to you via your preferred contact method, if required.

We appreciate your time and commitment to helping us improve.